Q: Can I request the work files/original PSD files?
A: We are unable to release the original working files due to workmanship privacy. We will release a layered PSD upon request, which is a flattened art layer with editable text.
However, if you really require the working files, you can purchase the working files from us for $1000.00 per format (ebook, paperback, and hardback are sold separately), under the condition that these files are for your own use only, and will not be released to a third party.
PAPERBACK AND HARDBACK
Q: I would like the paperback/hardback done, but I don't have a final page count yet.
A: The most important thing is that we get the ebook cover design done. You can always come back to us once you have the paperback/hardback information, and we will get it done for you. However, the final payment must still be made upon completing the ebook cover design, even when the paperback/hardback design has yet to be done.
Q: I have the ebook package now, can I upgrade it to the paperback/hardback package in the future?
A: Absolutely! Just get in touch and we will get it sorted for you.
Q: I would like to have the paperback/hardback printed using different POD publishers.
A: Our standard paperback and hardback packages include only ONE POD publisher format. If you would like to add-on other formatting (such as KDP, IngramSpark, or Barnes and Nobles), there will be a small fee of $50 per format.
Q: I don't have the page count right now, but I still need the paperback file to upload for preorder.
A: We can create a temporary paperback design for you with an estimated page count. Once you have the final page count, just revert back to us and we will provide the final files for you. Please do note that there will be a $50 fee for the temporary paperback.
Q: The printed file looks different from the e-files.
A: There will always be a color difference between the printed and e-files. This is due to the color scheme used by print and digital mediums is different. Print files use CYMK, while digital screens mainly use sRGB.
PAYMENT AND COPYRIGHT
Q: What is your preferred payment method?
A: We only use Paypal.
Q: Do you offer payment installations?
A: Yes, just get in touch and we can arrange it.
Q: Do I own all the rights to the final cover?
A: Upon receipt of full payment, Seventhstar Art grants the client exclusive license to use the final cover design artwork. You can use the cover for any promotional and publishing purposes. However, we are unable to transfer the full ownership to you as we utilize stock images for the design (unless it is a fully illustrated item by our art partner, where you will be granted full copyright of the image).
All our stock images are purchased from licensed websites such as Shutterstock or Depositphotos. The license stock images are purchased is under the "Standard License". If you would like to use the cover in any other way, please make sure you read the Stock image website license agreement so you'll know if the usage is covered.
A Standard License will cover you for 500,000 eBooks, paperbacks, and audiobooks.
If you exceed sales of 500,000 books, it becomes necessary for the client to purchase an Extended License for each major photo used in the cover design.
Please do also note that we reserve the right to display your covers on our portfolio at any given time, unless you explicitly state a release date, and would like to keep the cover under wraps until then. We will respect your requests.
Q: Can I use your cover design to make my own promotional items?
Q: How do we credit you?
A: Crediting us is mandatory. Please include "Cover design by Seventhstar Art" in the book credentials.
Q: Is there any discounts for multiple projects booked per contract?
A: Yes! You're entitled to a 5% discount off the entire bundle should you purchase 3 or more covers per contract.
CUSTOM OBJECT ILLUSTRATION
Q: What is the custom item/object add-on option?
A: If you have a specific weapon/object you have in mind, and you don't want to use a stock photo, we have an in-house illustrator who can create a full one-of-a-kind illustration for you. The weapon illustration will belong uniquely to your book, and there will be no duplicate on the market.
Here at Seventhstar Art, we will never discriminate against any person or any group. However, we do reserve the right to deny service to any parties who have improper conduct with our team members and have a history of non-payment. Our team members are living, breathing humans, and we deserve as much respect as you do. :)